All times are UTC - 6 hours [ DST ]




Post new topic Reply to topic  [ 2 posts ] 
Author Message
 Post subject: False positive hpz3rw71.dll
PostPosted: Fri Jul 23, 2010 9:35 pm 
Offline

Joined: Fri Jul 23, 2010 9:08 pm
Posts: 1
SecureIT keeps quarantining windows\system32\spool\drivers\x64\3\new\hpz3rw71.dll when installing the software for an HP C7280 all in one printer. When I try to restore the file from quarantine, SecureIT says that it can't restore the file to the original location and offers to delete it... This is after several quarantines while running Windows update on a replacement laptop after a month old identical laptop failed. Several retries got past all of those quarantines, except for an update for media player that required disabling the real time antivirus until the update was completed. How do I get SecureIT to allow the HP software to finish installing the printer?


Top
 Profile  
 
 Post subject: Re: False positive hpz3rw71.dll
PostPosted: Sat Jul 24, 2010 10:43 am 
Offline

Joined: Fri Jun 11, 2010 1:49 pm
Posts: 9
You can get your software and updates installed correctly, you can open the SecureIT Management Console and look for the advanced settings button. After clicking on this you should see a check box that says "Disable All Security Protection." Once you check this box, you click on I understand, and then you should be able to install the printer and your updates. Once that is done, make sure you uncheck the box once you have finished to enable your version of SecureIT once again.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 2 posts ] 

All times are UTC - 6 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group